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MS Teams use in the NHS soars as pandemic continues

Over 65 million messages have been sent on the platform since the week it was rolled out across the NHS by NHS Digital.

Over 65 million messages have been sent on the platform since the week it was rolled out across the NHS by NHS Digital1.

Nearly four million messages were sent between NHS colleagues in the past week2 and more than 850,000 meetings were held using the software, out of a total 13.2 million held since the rollout3,4.

Microsoft Teams has been used across many NHS organisations to collaborate, share information securely and support new ways of working during the COVID-19 pandemic.  It provides secure instant messaging, direct audio and video calls between NHS colleagues and has virtual meeting capabilities5.  This can support remote and mobile working, helping staff to work and deliver advice to each other during the coronavirus outbreak.

NHS Digital rolled this out to 1.3m users with NHSmail accounts between 16-20 March 2020.  

Chris Parsons, who runs NHSmail at NHS Digital, said: “The use of remote messaging and meeting technology like MS Teams has proven to be essential for NHS organisations during the pandemic.

“Many doctors and nurses have had to work remotely to provide effective care, especially to those patients who have been self-isolating, and technology like this can help make it possible.

“There has been a seismic shift in how organisations work over the last few months, and these figures show that the appetite for digital collaboration has increased exponentially over that time, becoming part of the fabric of working life on the front lines.”

Nikki Jeffery, Urology Fellow at UCLH said, “Teams has brought our health professionals together, not only to help us abide by the current restrictions on meeting sizes, but as a practical tool to allow clinicians from many different specialities and departments as well as our multi-disciplinary teams to work together remotely. 

“This has allowed for fantastic teaching for junior doctors, has been ideal for allowing input from staff at multiple sites at once and, most importantly, helped us to provide a high level of care for our patients.”


Find out more

NHSmail Support Hub

Notes for editors

    1. Total number of team and private messages sent since 23 March 2020 – 63.366 million
    2. Total number of team and private messages sent 20 September to 26 September – 3,954,129
    3. Total number of meetings 20 September to 26 September – 857,589
    4. Total number of meetings since 23 March 2020 – 13.194 million
    5. Microsoft Teams is a secure communications platform which is protected and monitored within the NHS Secure Boundary.

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Last edited: 5 October 2020 10:54 am