Skip to main content


New service will put crucial patient information in the hands of paramedics and mental health nurses

NHS Digital has taken a crucial step towards a more joined-up health and care system with the launch of the new National Record Locator Service.  

The National Record Locator Service will enable triage personnel such as mental health nurses and paramedics, who are called to a patient in distress, to find out whether a patient they are treating has a mental health crisis plan.

This will enable them to transport that patient to a more appropriate care setting than A&E or offer alternative, community-based care as indicated in the crisis plan.

This will not only improve patient safety and mental health outcomes, but it will also reduce duplicate care costs (within A&E and mental health services) and improve staff safety. 

The service has been launched in beta and first use-case partners will be North West, North East, Yorkshire and London Ambulance Services – working with their local mental health trusts; Cumbria Partnership NHS Foundation Trust, Humber NHS Foundation Trust, South London and Maudsley NHS Foundation Trust, Lancashire Care NHS Foundation Trust and Cheshire and Wirral Partnership NHS Foundation Trust.

The latter North West Trusts are connecting to the record locator via their shared care record solutions, the Lancashire Person Record Exchange Service (Tiani Spirit) and the Cheshire Care Record (Graphnet).

Dr Gareth Thomas, who leads the Integrating Care Programme at NHS Digital, said: “The record locator represents a fantastic opportunity for health and social care information to be available at the fingertips of frontline health and care staff, wherever they happen to be.

“The service will integrate information right across the sector and will allow organisations to collaborate more closely. Direct access to records at the point of care delivery will bring huge benefit for patients, front line teams, and the wider NHS. It is a brilliant example of new technology meeting the demands of a modern and forward-thinking NHS.”

Hadleigh Stollar, Integrating Care Programme Manager at NHS Digital, said: “This is a critical milestone in the journey towards patient centred, integrated care enabled through a nationally supported and agnostic capability. Fundamental to this success has been the outstanding collaboration between NHS Trusts, system suppliers and the dedicated team at NHS Digital and I am personally grateful to everyone who has worked tirelessly to make this a reality”.

The scope of the National Record Locator Service will evolve over time but demonstrating the capability through this first-use case is an important step in assisting NHS organisations in their plans to move towards better integrated care models.

Ross Fullerton, Chief Information Officer at London Ambulance Service, said: "We respond to nearly 3 million 999 and NHS111 calls every year. Providing our clinical staff with up-to-date information about the patients they are treating - whether that is on the phone, on scene or online - helps us to deliver the highest quality of care to those that need it most. The work we have delivered with NHS Digital and mental health trusts on the National Record Locator Service will help us to access the right information about our patients when it’s needed."

The next phase of development will continue integration with other Local Health and Care Record Exemplars before a full roll-out across the NHS.

Record retrieval for phase one sites is expected by summer 2019 and future use-cases include end of life care, child health, maternity and cancer.


Follow us on Twitter: @NHSDigital

Notes to editors

  1. NHS Digital is the national information and technology provider for the health and care system.  Our team of information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals and citizens depend.
  2. Ambulance services will view the record locator via the Summary Care Record application (SCRa).

For media enquiries please contact or 0300 303

Contact us

Media enquiries


Phone: 0300 30 33 888

Last edited: 27 November 2018 2:58 pm