Although we are unable to contact you personally, we would like to say how sorry we are for any distress that may have been caused by the letter you have received.
This error happened in a single batch of the records we were processing, affecting patients who received radical radiotherapy for lung cancer, and who died prior to 2018.
We are working hard and at unprecedented speed to get information out to patients as quickly as possible, because we know how important it is that people have accurate and timely information during the ongoing coronavirus pandemic.
Our focus is on helping the NHS to support patients and staff in this difficult and challenging time, however in this case we made a mistake, and for that we are genuinely sorry.
If you have any questions then please contact us at: email@example.com