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Analysis of Pathways NHS111 calls linked to hospital attendances published


NHS Digital has today published for the first time experimental statistics analysing  data from Pathways1 NHS111 calls linked to Hospital Episode Statistics.

The data analysis covers:

  • Pathways NHS111 calls in England during 2018 where an NHS number was recorded
  • Pathways NHS111 calls that resulted in patients being advised to attend an Emergency Department (including A&E, Urgent Treatment Centre or Walk-in Centre) and subsequent attendance within 48 hours of the call
  • The first post-call attendance at an Emergency Department if multiple attendances were recorded
  • Subsequent hospital admissions.

The analysis includes breakdowns by sex and by age group.

The report does not cover:

  • NHS 111 online journeys
  • Symptom data
  • Associated costs


Read the full report

Emergency Department (ED) attendance following Pathways NHS111 calls

Notes for editors

  1. NHS Pathways is a clinical tool used for assessing, triaging and directing contact from the public to urgent and emergency care services. It enables patients to be triaged effectively and ensures that they are directed to the most appropriate service available at the time of contact.

    NHS Digital is the national information and technology partner of the health and care system.  Our team of information analysts, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend.  During the 2018-19 financial year, NHS Digital published 265 statistical reports. Our vision is to harness the power of information and technology to make health and care better.

    For media enquiries please contact or telephone 0300 30 33 888. Follow us on Twitter: @NHSDigital

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Last edited: 6 February 2020 10:51 am