Case studies

Going 'e-referrals only' in a mental health trust

More than 90% of GP referrals into South West London and St. George's Mental Health NHS Trust are now sent using the NHS e-Referral Service.

Gloucestershire Hospitals NHS Foundation Trust

This case study focuses on the successful implementation of the NHS e-Referral Service (e-RS) advice and guidance functionality at the Gloucestershire Hospitals NHS Foundation Trust. The trust is one of the largest providers of e-RS advice and guidance services in England.

Somerset NHS Foundation Trust: advice and guidance case study

Paediatrics was the first speciality to open e-RS advice and guidance in 2009, followed by an expansion across a range of specialities. The majority of services provide a 48 hour turnaround for advice and guidance.

York Teaching Hospital NHS Foundation Trust advice and guidance case study

York e-RS advice and guidance services are consultant-led, with the majority of consultants being based in York Hospital, but some providing advice and guidance from the nearby Scarborough General Hospital.

Imperial College Integration of clinical referral information

Imperial College Healthcare partnered with e-RS to maximise the full range of paper switch off benefits to reduce administrative costs and achieve quicker patient care through API integration.

Cutting waiting times using the e-RS Advice and Guidance channel

Northumbria Healthcare NHS Foundation Trust gastroenterology team reduced its patient waiting times by using the e-Referral Service (e-RS) to give gastroenterology advice and guidance to GPs