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3D - Proportion of people who use services and carers who find it easy to find information about services
- Date Range:
- 01 Apr 2018 to 31 Mar 2019
- Publication Date:
- 12 Dec 2019
- Next Publication Date:
- 12 Dec 2020
- Geographic Coverage:
- Geographical Granularity:
- Local Authorities, Councils with Adult Social Services Responsibilities (CASSRs)
This is a two-part measure reflecting whether service users (part 1) and carers (part 2) find it easy to find information about services.
The measures are calculated from data collected in the Adult Social Care Survey and the Carers Survey. The question from the Adult Social Care Survey for part 1 is Question 12; "In the past year, have you generally found it easy or difficult to find information and advice about support, services or benefits?"
The question from the Carers Survey for part 2 is Question 13; "In the past 12 months, have you found it easy or difficult to find information about support, services or benefits?"
This measure reflects experience of access to information and advice about social care. Information is a core universal service, and a key factor in early intervention and reducing dependency. Improved and/or more information benefits service users by helping them to have greater choice and control over their lives. Improved and/or more information benefits carers by helping them to have greater choice and control over their lives. This may help to sustain caring relationships through, for example, reduction in stress, improved welfare and physical health improvements.
Legacy unique identifier: P01518