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Data set, Part of

3A - Overall satisfaction of people who use services with their care and support

Date Range:
01 Apr 2018 to 31 Mar 2019
Publication Date:
Next Publication Date:
12 Dec 2020
Geographic Coverage:
Geographical Granularity:
Local Authorities, Councils with Adult Social Services Responsibilities (CASSRs)


This measure shows the proportion of service users who are satisfied with their care and support, and is calculated from data collected in the Adult Social Care Survey.

The relevant question drawn from the Adult Social Care Survey is Question 1: “Overall, how satisfied or dissatisfied are you with the care and support services you receive?”

The satisfaction with services of people using adult social care is directly linked to a positive experience of care and support. Analysis of surveys suggests that reported satisfaction with services is a good predictor of the overall experience of services.

Legacy unique identifier: P01517