The intention is to count the sequels of requests for support (contacts from new clients or their representatives, or someone acting on their behalf) being made in relation to the provision of adult social care services, excepting ‘casual contacts’ where no client details are captured (see ASC Data Dictionary) and matters relating to adult safeguarding procedures and Deprivation of Liberty Safeguards, which are dealt with by the SAC and DoLS collections respectively.
Sequels are the substantive actions taken in relation to the request for support. What actually happens in response to a request may be complex and representing this in a sequel is necessarily a simplification. As far as possible the sequel should be recorded based on what actually happened in response to the request rather than a ‘best guess’ or expected outcome at the time of contact. Any issues locally with the identification of sequels or requests for support should be highlighted in the Supplementary Information at the bottom of the worksheet and in response to any validation errors triggered.
For clients to be included in STS001 the following criteria must apply:
- STS001 is concerned with numbers of requests for support, not numbers of clients
- Requests may come from, or be made on behalf of, new clients (those not in receipt of long term support at the time of request). Requests from existing clients are NOT counted in this measure
- Requests for support are included only where the sequel to that request has been determined during the year (1 April – 31 March).
The measure includes work done in a contact centre where staff are handling the initial requests for access to services. Local authorities will need to ensure that any data captured by a contact centre can be reported in SALT.
Although this measure is about requests for support, the sequels for these clients may not be known until weeks or even months later. It may require a full assessment and commissioning of a suitable long term care package before the sequel is known. This may mean clients with a request made in one reporting year only have a sequel identified and reported in the following year. Clients that have requested support but where the response to that request is not determined by 31 March should therefore be included in the following year’s return.
This measure only includes requests for support relating to new clients. For SALT the definition of ‘new’ is that the client is not in receipt of any long term support at the time the contact was made. For a fuller definition of ‘long term support’ see the ASC Data Dictionary and guidance for the Long Term Support measures (LTS001-004) later in this document.
Note that a person who previously received long term support which ceased before the request was made, is considered a new client and should be included.
All requests for support relating to social care needs should be included even if these come from someone other than the client (e.g. a carer or family member) and where no action is taken in response to the request. Local authorities do need to identify whether a particular request is for social care needs or carer support needs. Carer support is captured in measure LTS003. Local authorities should only include requests for support here that relate to social care needs.
If multiple requests for support are made within a short period of time for the same client and presenting issue, then only one request should be counted. If subsequent requests relating to a different need are received for that client, then they may be included as long as the sequels to those requests occur in the current year (1 April – 31 March). It is recognised that determining whether a client contact is for the same or a different presenting issue may be difficult and technical solutions to this will vary between authorities.
Comments on any local rules used to handle multiple requests should be given in the ‘Supplementary Information’ section at the bottom of the STS001 worksheet. If your authority hasn’t been able to collect the data in the way intended, please also give details here. This will help with the interpretation of the data and help ensure the correct conclusions are drawn.