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Creating a new NHS England: NHS England and NHS Digital merged on 1 February 2023. All references to NHS Digital now, or in the future, relate to NHS England. More about the merger.

National Booking Service - training and onboarding

Training and onboarding information for the National Booking Service (NBS).

About the service

People can use this service to book vaccination appointments at vaccination centres, community pharmacies, primary care networks and hospital hubs across England.

They are shown appointments based on the type of vaccine allocated to them and their previous vaccination history. This flu or coronavirus vaccination information is taken from the National Immunisation Management Service.

Staff will have access to the booking platform to support patients.

The National Booking Service has 6 parts:

There is also a telephone booking service, 119, which is run by NHS England. Phone operators use the Book a coronavirus vaccination service on behalf of callers.


Who this system is for

Site types that can onboard
  • community pharmacies
  • vaccination centres
  • hospital hubs
  • primary care networks

How to onboard

Site details are confirmed as part of the community pharmacies and vaccination centres site designation process.

Following assurance and confirmation of readiness assessment(s) completion, NHS Digital will create the site in the National Booking Service and create a Q-Flow user account for the lead IT admin (site manager user).

Site manager users will then be able to set up site attributes and schedule appointments in Q-Flow, to allow patients to book into them via the National Booking Service. We have provided further operational guidance.


Training materials


Help and support

Contact the service desk by calling 0300 200 1000 or by emailing vaccineservicedesk@england.nhs.uk.

The service desk is open from 7am to 7pm every day, including bank holidays.

Support sessions

Direct site support is available with National Booking Service and Q-Flow super-users every Monday, Wednesday and Friday from 1:30pm to 2pm.

Use the button below to join a session during these times.

Last edited: 11 November 2022 12:53 pm