Check a vaccination appointment service (Check-In app)

1. Go to https://www.nhs.uk/book-a-coronavirus-vaccination/check/login in your browser to access the app. This link may already be on your device.

2. Enter your Q-Flow username and password.

3. After logging in, you will be shown what access permissions you have within the app. These are based on the user group of your Q-Flow account. If you are a Clinician or Read Only account, you will not be able to check people in.

Read more about user groups in Q-Flow

1. Select the site at which you are working and click or tap 'Confirm'.

2. You can look up each person who arrives at the vaccination site by name, booking reference or appointment time in the list. Click or tap their name to show the booking’s details.

3. The person’s details will be shown so you can confirm the necessary checks, including COVID–19 symptoms.

Assessment clinicians can only view appointment details and are unable to perform check ins, they will see the screen below.

4. Clicking the 'Confirm and check this person in' button will check them in. You can also return to the list without checking them in.

1. After confirming your location, you will be shown the list view page. At any time, you can switch to or from the guided version of the app by using the link at the bottom of the page. On list pages, it will display 'Go to guided version', on guided pages it will show 'Go to list version'.

2. Ask each person as they arrive at the vaccination centre for their booking reference.

3. If they have their booking reference, enter this to bring up their appointment details.

4. If they don’t have their booking reference, enter their surname and date of birth to bring up their appointment details.

5. When the appointment details are found, the following screen will be shown. Click 'Continue' under the details of the appointment.

6. Ask the person if they have coronavirus symptoms.

7. If the person does have COVID-19 symptoms the arrival steward should ask them to leave the site. Click Reject to start with the next person.

8. If the person doesn't have COVID -19 symptoms, the app will prompt any further checks, such as having evidence with them or if a parent or guardian needs to present.

Check in is complete. Click 'Next person' to start with the next patient.

If the device on which you are using the Check-in app loses its connection to the internet you can continue to view appointments and check them in.

Check-ins will be uploaded to NBS when the device regains connectivity.

However, you cannot logout, login or change location while offline.

You will see a yellow banner in the app if you have check-in data on your device that has not been uploaded to Q-Flow.

To protect data, the app will not be able to access NHS numbers or date of birth when offline, retry with a stable connection to view these fields.

The banner at the top of the screen shows the site that you are currently logged into and can check-in appointments for. The banner also includes Give feedback, Change location and Logout links.

Please use the Change location functionality to switch between sites instead of using multiple tabs for different sites. Using multiple tabs with different sites can cause the app to not work properly.

You can also click the Change Location link at the bottom of any page in the app to switch to a new location.

Click the Logout link in the banner at the bottom of any page in the app to log out. Please log out as soon as you are finished with the app.

If the app is not used for 90 minutes you will be logged out automatically for security purposes.

Click the Give feedback link at the top or bottom of any page in the app to access a Qualtrics survey where you can provide feedback on this service in a new window.

FutureNHS provides up-to-date guidance on escalating issues. If you need additional support, please contact your System Vaccination Operations Centre (SVOC) in the first instance. If you are unsure which SVOC to contact, please ask your site lead or find your SVOC.

You may need to request access to FutureNHS.