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Part of Coronavirus programme updates, 29 March 2021

Digital channels for citizen guidance and triage

We've been providing digital channels for citizens to access information and guidance, self-manage, and be routed to the most appropriate care. This minimises contact, and reduces the burden on clinical staff.

Summary

We've been providing digital channels for citizens to access information and guidance, self-manage, and be routed to the most appropriate care. This minimises contact, and reduces the burden on clinical staff.


COVID therapeutics

Primary care

We have supported NHS England in designing a proposal for delivering therapeutics to people who have tested positive for COVID-19 through primary care. The proposal was approved on 12 March 2021. 

Work is now underway to establish the enabling digital infrastructure functionality to communicate potential eligibility following a positive test and changes to enable GP’s to provide proactive follow-up, and enhancements to NHS 111 Online to support patient identification and facilitate prescriptions. 

There are currently no therapies approved for treating COVID-19 outside of hospital. This preparatory work is being initiated now to enable more rapid mobilisation of delivery channels as soon as novel therapies are approved for treatment of COVID-19 patients in primary care. Additional work will be required once specific treatments are approved for use. 


COVID "status"

Data and infrastructure

We stood up a team to respond to requests from system partners for support of services for providing citizens with their vaccination and/or testing status to support emergent domestic and international policy


Improving access to services

User research

We actively employ user researchers to determine how we can ensure digital services are accessible to those most impacted by COVID-19 and those most likely to encounter barriers to using those services. 

A wide range of research methodologies are used, including surveys, observations, and usability testing to provide an evidence base that informs initial service design and ongoing service delivery. Over 1.5 million people have participated in user research over the past year.

Self isolation notes

The Get an Isolation Note service has won the Civil Service Award 2020's Resilience and Rapid Response Award. The service was launched on 20 March 2020 within 10 days of the original commission in close partnership with DWP, DHSC and NHSX. 

As of 22 March, 2.8 million notes have been generated to enable people to self-certify their absence from work due to COVID-19, reducing burden on GPs, protecting access to benefits, and supporting employment.                


Last edited: 31 March 2021 8:32 am