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Get an isolation note service transparency notice
Find out how we use your personal data.
We need to process your personal data when you use the Get an isolation note service in order to provide you with an isolation note which you can use to show your employer as an alternative to a fit note (often called a sick note) if you or someone you care for is advised to self-isolate because of coronavirus.
NHS Digital has been legally directed to collect and analyse self-isolation note data for residents in England and has also been requested by the NHS in Scotland, Wales and Northern Ireland to provide this service to residents of these countries.
Categories of personal data
The data we use to run the Get an isolation note service
Service audit data
Information captured against your client IP address about your use of the service, such as the time of use, actions you took using the service, and associated technical log events. Used to diagnose problems and understand usage by individuals and the service as a whole.
Service isolation note data
Details of the user (name, date of birth, reason(s) for self-isolation, start date of self-isolation) used to personalise the isolation note. As this relates to health this is special category data under GDPR. We also collect an email address to send the isolation note.
Service help desk information
The personal data you provide if you contact the help desk, which could include information about your use of the service
Service help desk feedback and surveys
The personal data you provide if you provide feedback such as responding to one of our surveys
How we obtain your personal data
From the data you provide, if you choose to use the Get an isolation note service.
Who we share your data with
We will also share aggregate (non-personal) data with the Department of Health and Social Care (including NHS England, NHSX, Public Health England) and the Department of Work and Pensions. This will be used to understand service usage and performance.
How long we keep it for
We keep the self-isolation note data for up to 8 years after the note was issued. We keep service audit data for 6 years and service helpdesk information, feedback and surveys for 12 months.
Where we store the data
We only store and process your data within the UK.
To read more about how we’re using data to support the response to COVID-19 see our COVID-19 response transparency notice.
To read more about the health and care information NHS Digital collects, our legal basis for collecting this information and what choices and rights you have see How we look after your health and care information.