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How the NHS App is upping its game
Susie Day, Programme Head for the NHS App, explains how new features help support patients and clinicians to meet an increasing need for remote access to services during the pandemic and how they will improve healthcare after the current crisis.
24 November 2020
The coronavirus pandemic has led to huge increases in the use of public-facing digital health services in the UK.
The NHS App, which has proved itself to be a valuable tool for patients managing their care from home, now has over 1 million users – more than double the number at the start of March.
Every transaction enabled through the NHS App, from self-triage to ordering repeat medications to letting someone see a test result, is saving time for both the patient and the healthcare professional. It also prevents a piece of paper being printed and moved hand-to-hand through the system.
We know from research that there is much more we could do, to make the NHS App more useful to people, and we have been working hard on some new features.
Managing our health at home is more important than ever during the coronavirus (COVID-19) crisis, so we have introduced new features in the NHS App to help. Tracy Higgs, Product Lead for online consultations in the NHS App, explains how her team has made asking a GP for advice through the app available for almost 20 million people.