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NHS Digital statement on NHS Mail service disruption

15 November 2016: In relation to service disruptions to NHS Mail on the morning of 14 November, 2016, NHS Digital has released the following statement.

An NHS Digital spokesperson said:

"The volume of traffic on the NHSmail system has now returned to expected levels with no significant backlog. However, we will be continuing to closely monitor the situation, particularly during periods of peak mail usage and any residual issues identified will be addressed.

The issue was a result of a technical bug in the supplier's system and was not the fault of an individual member of NHS staff. We are currently assessing the full impact on the NHSmail service and any onward impact this may have had on wider NHS services."

Have a question? Call us on 0300 303 5678 or contact enquiries@nhsdigital.nhs.uk.

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