11.9 million people (22%) do not have the Essential Digital Skills needed for day-to-day life in the UK. By 2030, it is forecast that 4.5 million (8%) UK adults will remain Digitally Disengaged unless there is a step change in the provision of digital skills and confidence.(Lloyds digital index 2019).
Significantly, the heaviest users of health and social care (including older people and those with long- term conditions and disabilities) are the least likely to be online.
Being digitally confident and capable – having good digital skills – can support people to manage their health and wellbeing and support others they care for or are connected to do the same. Only 23% of people who are online currently use digital for physical and mental health purposes, rising to 29% for those with disabilities. (Lloyds digital index 2019). Digital Champions offer a scalable and sustainable way to tackle these challenges.