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Service Management Cherwell 9.1.1


Why and how we process your data in the Service Management Cherwell system, and your rights.

Controller NHS Digital
How we use the information (processing activities)

Details are held to ensure users can log incidents and service requests into the Cherwell system efficiently, and to ensure they can be contacted about updates. The information also ensures they can only see the calls that are relevant to them and their role. Internal users have details in the system to allow issues to be progressed through to their resolution.

Does this contain sensitive (special category) data such as health information? No
Who are recipients of this data?


Is data transferred outside the UK? No
How long the data is kept 8 years minimum after no longer required
Our lawful basis for holding this data Public task
Your rights
  • Tick Be informed
  • Tick Get access to it
  • Tick Rectify or change it
  • Cross Erase or remove it
  • Tick Restrict or stop processing it
  • Cross Move, copy or transfer it
  • Tick Object to it being processed or used
  • Tick Know if a decision was made by a computer rather than a person
How can you withdraw your consent?

Yes - via designated mailbox

Is the data subject to decisions made solely by computers? (automated decision making) No
Where does this data come from? Data Subject
The legal basis for collecting this data

Public task and Health and Social Care Act (2012) – Additional Functions