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Service Bridge Communications Tool


Why and how we process your data in the Service Bridge Communications Tool, and your rights.

Controller NHS Digital
How we use the information (processing activities)

Names and telephone numbers of NHS users, NHS staff and suppliers are stored for the purpose of sending out communications about high severity service incidents and transition communications.

Does this contain sensitive (special category) data such as health information? No
Who are recipients of this data?


Is data transferred outside the UK? No
How long the data is kept 8 years minimum after no longer required
Our lawful basis for holding this data Public task
Your rights
  • Tick Be informed
  • Tick Get access to it
  • Tick Rectify or change it
  • Cross Erase or remove it
  • Tick Restrict or stop processing it
  • Cross Move, copy or transfer it
  • Tick Object to it being processed or used
  • Tick Know if a decision was made by a computer rather than a person
How can you withdraw your consent?

Yes - via designated mailbox

Is the data subject to decisions made solely by computers? (automated decision making) No
Where does this data come from? Data Subject
The legal basis for collecting this data

Public task and Health and Social Care Act (2012) – Additional Functions