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NHS111 online pathways dataset: GDPR information


Why and how we process your data within NHS 111 online, and your rights.

Controller NHS Digital
How we use the information (processing activities)

Data is collected to make sure the most appropriate advice is given to those seeking help.

Does this contain sensitive (special category) data such as health information? No
Who are recipients of this data?

Answers and personal details will be passed to the healthcare service you have selected if you (or the person you are contacting us about), choose to be referred.

Is data transferred outside the UK? Within Europe
How long the data is kept 8 years minimum after no longer required
Our lawful basis for holding this data Legal obligation
Your rights
  • Tick Be informed
  • Tick Get access to it
  • Tick Rectify or change it
  • Cross Erase or remove it
  • Tick Restrict or stop processing it
  • Cross Move, copy or transfer it
  • Cross Object to it being processed or used
  • Cross Know if a decision was made by a computer rather than a person
How can you withdraw your consent?

Consent not the basis for processing

Is the data subject to decisions made solely by computers? (automated decision making) No
The legal basis for collecting this data

Legal obligation (Direction)

Where NHS Digital uses this data


NHS 111 online

Providing a fast and convenient alternative to the 111 phone service and an option for people who want to access 111 online.