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Health and Social Care Network (HSCN) customer contacts: GDPR information


Why and how we process your data in the Health and Social Care Network (HSCN) customer contacts and your rights.

Controller NHS Digital
How we use the information (processing activities)

The Health and Social Care Network (HSCN) programme holds data about customers who currently use HSCN services. This includes those provided under the Transition Network (formerly N3) and those who are considering the use of HSCN in the future. Customers provided this information to enable discussion of HSCN and it's services, implementation of new services, resolution of incidents and issues, management of exit and migration activities and discussions and allocation of funding.

Does this contain sensitive (special category) data such as health information? No
Who are recipients of this data?


Is data transferred outside the UK? Within Europe
How long the data is kept 1 Year minimum after no longer required
Our lawful basis for holding this data Legal obligation
Your rights
  • Tick Be informed
  • Tick Get access to it
  • Tick Rectify or change it
  • Cross Erase or remove it
  • Tick Restrict or stop processing it
  • Cross Move, copy or transfer it
  • Cross Object to it being processed or used
  • Cross Know if a decision was made by a computer rather than a person
How can you withdraw your consent?

Consent not the basis for processing

Is the data subject to decisions made solely by computers? (automated decision making) No
Where does this data come from? Data subject
The legal basis for collecting this data

Legal obligation (Direction, requested to establish information system) and management of health and social care systems

Where NHS Digital uses this data


Health and Social Care Network (HSCN)

The Health and Social Care Network (HSCN) provides a reliable, efficient and flexible way for health and care organisations to access and exchange electronic information.