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Health and Social Care Network (HSCN) complaint information: GDPR information

Summary

Why and how we process complaint information within Health and Social Care Network (HSCN), and your rights.

Controller NHS Digital
How we use the information (processing activities) To manage complaints about the operation of the Health and Social Care Network (HSCN).
Does this contain sensitive (special category) data such as health information? No
Who are recipients of this data?

Participants of the programme or service as necessary

Is data transferred outside the UK? No
How long the data is kept 3 years minimum after no longer required
Our lawful basis for holding this data Legal obligation
Your rights
  • Tick Be informed
  • Tick Get access to it
  • Tick Rectify or change it
  • Cross Erase or remove it
  • Tick Restrict or stop processing it
  • Cross Move, copy or transfer it
  • Cross Object to it being processed or used
  • Cross Know if a decision was made by a computer rather than a person
How can you withdraw your consent?

Consent not the basis for processing

Is the data subject to decisions made solely by computers? (automated decision making) No
Where does this data come from? Complaint correspondence
The legal basis for collecting this data

Legal obligation (Direction, requested to establish information system) and management of health and social care systems

Where NHS Digital uses this data

internal

Health and Social Care Network (HSCN)

The Health and Social Care Network (HSCN) provides a reliable, efficient and flexible way for health and care organisations to access and exchange electronic information.