There has been real progress in internet and online services.
- 90% of households have internet access
- 78% of people go online via a mobile device
- 89% of people go online at least weekly
Use Ofcom and Office of National Statistics data to see the latest figures on internet access.
But there are still significant levels of digital exclusion, for example:
- 11.3m people in the UK lack the basic digital skills they need to use the internet effectively
- 4.8m people never go online at all
The Government Digital Service has developed a digital inclusion scale which maps individuals’ digital capability on a scale from 1 to 9, from those who don’t use the internet at all to digital experts.
Some sections of the population are more likely to be digitally excluded than others. These are:
- older people
- people in lower income groups
- people without a job
- people in social housing
- people with disabilities
- people with fewer educational qualifications excluded left school before 16
- people living in rural areas
- homeless people
- people whose first language is not English
For more information on digitally excluded populations in the UK see the annual UK Consumer Digital Index from Lloyds Bank. The 2019 Consumer Digital Index shows:
- 11.9m people (22% of the population) do not have the digital skills needed for everyday life in the UK
- by 2030 it is predicted that 4.5m people (8% of the population) will remain digitally disengaged
- people with a disability are 35% less likely to have essential digital skills for life
Good Things Foundation publishes an annually updated Digital Nation infographic showing who's digitally excluded in the UK and the reasons why they are not online.