In the UK, one in five people have a disability - this could be visual, hearing, motor or cognitive (affecting memory and thinking). But the concept of accessibility doesn’t just apply to people with disabilities - all users will have different needs at different times and in different circumstances.
Someone’s ability to use a service could be affected by their:
location - they could be in a noisy cafe, sunny park or area with slow wi-fi
health - they may be tired, recovering from a stroke or have a broken arm
equipment - they could be on a mobile phone or using an older browser
Accessibility is about making sure your service can be used by as many people as possible. Thinking about this from the beginning will help you:
make sure that nobody is excluded
find out earlier if any parts of your service aren’t accessible
Whether you are building or commissioning an online service, there are tools and standards available to ensure the service is accessible to everyone. You can:
All organisations that supply NHS care or publicly funded adult social care are legally required to follow the accessible information standard. The standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.
Texthelp works closely with over 60 NHS organisations currently, helping make websites and digital platforms more accessible to all.