The NHS, and the wider health and care system, is committed to delivering information and services digitally wherever appropriate.
For patients, digital health can mean better access to information and care, increased convenience, and more opportunities for greater control of their own health and shared care.
For the health and care system digital health can mean more effective delivery of care, better outcomes and reduced costs.
However many of the people who could most benefit from digital services are the least likely to be online.
Eleven million people (20% of the population of the UK) lack basic digital skills, or do not use digital technology at all. These are likely to be older, less educated and in poorer health than the rest of the population.
Local health and care services should take into account the needs of people who may be digitally excluded.
There is a strong business case for the benefits of improving digital inclusion.
Health and care organisations can work with a range of community partners to improve digital inclusion.
This guide includes a range of resources which can help commissioners and providers to take action locally.