As a practising GP, seeing patients was the easiest part of my job. The frustrations arose from the admin and IT side, and this would vary from practice to practice. One of the things digital transformation can do is reduce the burden and unnecessary variability whilst improving efficiency and accountability, because patients expect and should receive the same level of care and treatment options regardless of whom they see and where they are seen.
When I became a GP, I was not surprised to see just how quickly the computer became an integral part in my clinical work and a must-have tool for every consultation. This was the start of my clinical informatics journey. I was keen to improve the functionality of my GP computer system and joined a national user group with a view of getting closer to the supplier and influencing change.