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User-centred design

User-centred design provides design leadership across product development and all sub-directorates

Responsible person

Associate Director of Design and User Research

This business unit is part of

Purposes

  • provides design leadership across product development and all sub-directorates

  • supports teams to understand principles and approaches of service design and have access to relevant training

  • ensures new programmes are established as exemplars - from the start we establish design thinking and agile processes, including governance and funding

Products and services

User research 

Lead: Rochelle Gold

Defines the user research strategy and ensures that products and services meet user needs, conform to NHS guidelines and the Government Service Standard.

Design

Lead: Tero Väänänen

Defines the design strategy, and is responsible for graphic, interaction and service designers at NHS Digital.

Last edited: 4 May 2020 1:26 pm