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Urgent and emergency care

Ensuring best use of digital technology in urgent and emergency care to get patients the right help, in the right place, at the right time.

Responsible person

Director of Urgent and Emergency Care Technology

This business unit is part of

Products and services

The following products, services and programmes of work are developed, run, and maintained by urgent and emergency care.

NHS 111 online

Lead: Debbie Floyd

Our service provides digital access to triage, healthcare advice and guidance. Aiming to compliment the telephony service, it is used by approximately 750,000 patients per month.

NHS Pathways

Lead: Mandy Williams

Our triage software and suite of other products which are used to safely direct more than 18.5 million calls to NHS 111 and 999.

Directory of services

Lead: Tiara Warlop

The directory of services (DoS) provides real time information about which services and clinicians are available. This means that patients can be better supported by appropriate services closer to home.

Urgent and emergency care (UEC) data insights

Lead: Nora Lukova

The urgent and emergency care (UEC) data insights team enable insights into the journeys taken by patients through urgent and emergency care. This involves linking data together in new ways, which helps improve decision making.

Urgent and emergency care (UEC) interoperability

Lead: Chris Orrell

The urgent and emergency care (UEC) triage journey team help resolve operational issues for UEC providers. They set the interoperability standards for systems used by UEC providers.

Service finder

Lead: Tiara Warlop

The service finder programme enables healthcare professionals to access service information found in the directory of services.

Profile updater

Lead: Tiara Warlop

The profile updater enables service providers to update their service information in the directory of services, to ensure that it is always up-to-date.

Appointment booking

Lead: Adnan Riaz

The urgent and emergency care appointment booking programme deliver 111 appointment booking into GP practices and urgent treatment centres.

Last edited: 2 February 2021 4:49 pm