In January 2023 we sent a survey out to organisations involved in developing healthcare software to ask them for feedback on integrating with our APIs. This is the third time we’ve conducted the survey – the first time was January 2020 and the second was January 2021, so we now have a good view on how things have progressed over the last 3 years.
The good news is that we have improved – with the overall satisfaction score increasing from 2.3 to 3.8 out of 5 over that time. But we also know there is still more to do – especially around onboarding, which continues to be a key pain point for software developers.
