The NHS App provides a simple and secure way for the public to access a range of NHS services from their smartphone or tablet enabling people to manage their care at a time, and from a place, most convenient to them. The NHS App helps sustainability by
Reducing CO2 emissions
As a result of patients managing appointments and completing online consultations through the NHS App, fewer visits by car or taxi are made to GP practices. In financial year 20/21, 247,000 GP appointments were managed, and over 200,000 online consultations were completed through the NHS App (reporting up to December 2020), resulting in a reduction of approximately 386 tonnes of CO2. Additional CO2 savings are expected to be linked (but have not been estimated) to the notifications and messages capability of the NHS App, the 12.9m record accesses and 2.9m prescriptions ordered through the NHS App in financial year 2020/21.
Improving quality of life
Over 8,000 positive user comments were received in financial year 20/21 citing how the NHS App had saved people time through fewer trips and calls to their GP or pharmacy. This was as a result of being able to access information quicker in the NHS App than through other channels. Users also noted that the NHS App provided a more convenient way for them to access health services, especially where they worked unsociable hours or had busy schedules. Users of the App expressed this gave them greater autonomy over their health, care and wellbeing.
Promoting feelings of safety during the COVID-19 pandemic
Over 1000 positive comments were received in financial year 20/21 that specifically related to how users felt the App had supported them during the COVID-19 pandemic. Some users described the NHS App as a lifeline, some said the App helped them maintain access to health and care services, and information whilst remaining at home, and some said the App made them feel safe and feel supported.
Reducing duplication of systems
The NHS App is now integrated with two Personal Health Record and two Online Consultation providers with further suppliers having expressed interest. These integrations prevent duplication of development at a local level minimizing wasted resources in development and management.