Our organisation has been at the forefront of delivery of a number of products and services that have helped clinicians, carers, researchers, and patients during the coronavirus pandemic and will continue to develop new tools and services as the situation develops. Many improvements to system efficiency and telehealth have been achieved during this period, rapidly accelerating elements of the Long Term Plan but also contributing to the sustainability agenda through the switch from physical to virtual presence. Examples are described below and further case studies can be found in Annex 2.
Virtual collaboration tools and hardware
NHS Digital successfully deployed Microsoft Teams, a workplace collaboration platform that forms part of the Office365 suite, to over 1.4 million NHSmail users, enabling a step change in virtual collaboration. In addition, we provided training to 159 trusts using the Attend Anywhere software package for virtual consultations.
We supported the use of these tools by helping frontline trusts with laptop procurement, remote access solutions and Health and Social Care Network bandwidth.
Summary care records
Better information sharing has improved the NHS’ response to the pandemic. Summary Care Records were originally smaller more concise records of acute conditions, allergens, and medications. Now, over 90% of patients registered with a GP have Additional Information temporarily (see note below) recorded on their SCR about significant past and present medical history and anticipatory care information to enable better patient care. A better patient experience realises sustainability benefits, by enabling clinicians to provide faster, safer and higher quality care, adding to the well-being of the patient.