In 2021-22, we laid the groundwork and made significant progress in moving to ServiceNow as a single IT service management software solution. Our current 4 systems are being replaced in a phased approach by the single system, which will enable real-time insight into our services and streamline the rolling out of improvements and new services. Release 1 has gone live and production running is stable. We are seeing a range of immediate improvements in IT Operations Centre capability, commercial process and delivery, HR tooling, workforce management and customer service management.
Our Cloud Centre of Excellence (CCoE) aims to support the successful adoption of cloud services and optimise the way we consume and operate them, while reducing infrastructure costs and our carbon footprint. So far, our CCoE foundation services have delivered £14 million of savings through more efficient cloud consumption and have dramatically improved cloud security and best practice compliance. In 2021-22, our CCoE team also trialled a ‘community cloud’ concept.
Working with the Royal College of Obstetricians and Gynaecologists and the pregnancy charity Tommy’s, we established high-quality cloud hosting arrangements for a new pregnancy app that uses clinically validated algorithms to accurately assess risk and personalise care for pregnant women – improving pregnancy outcomes for thousands of women each year. We built a cloud landing zone within our Azure subscription, which means the app is scalable and benefits from both our preferential pricing plans with Azure and the OneGov Cloud arrangements, as well as a number of security features.
We successfully managed the timely migration of 120 services and 875 servers from HM Land Registry data centres to new cloud and Crown Hosting environments with no service disruption. As well as meeting the challenge of exiting the data centres before their planned closure, this work has helped to rationalise the on premises infrastructure estate, bringing technical and sustainability benefits.
In 2021-22, we continued to support the NHS’s growing demand for connectivity. We upgraded nearly 900 NHS sites that had been using slow and unreliable copper based connections and supported the COVID-19 vaccination programme by rapidly connecting 150 vaccination sites. We have begun work to ensure the NHS has access to gigabit-capable connectivity and that care homes are supported to access high-speed connectivity services.
During the year, we began a series of wireless connectivity trials, demonstrating how wireless technologies can support service transformation and improve health outcomes. As part of our Future Wireless Project Trials, a Find and Treat mobile health unit is using roaming 4G, 5G and satellite connectivity to offer onboard screening, testing and treatment for vulnerable and homeless people to tackle diseases such as tuberculosis, HIV and hepatitis B and C. Deployed from University College London Hospitals, our technology has transformed the unit’s connectivity while on the streets, helping some of society’s most vulnerable people get the care they need.
In 2020, we completed the transition to the Health and Social Care Network (HSCN) and in 2021-22 we laid the groundwork and completed the procurement exercise to replace a central piece of HSCN’s underlying infrastructure, known as the Peering Exchange Service, by January 2023. The HSCN Peering Exchange Service ensures the 950 NHS, social care, private sector and local authority organisations connected to the network can pick from a marketplace of 21 different suppliers providing standardised network services.