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NHS Digital annual report and accounts 2021-22

Highlights of our achievements over the last financial year


Our 2021-22 annual report and accounts describes a year in which NHS Digital continued to deliver effective services and infrastructure to improve healthcare outcomes, support frontline staff, and impact research. Highlights of delivery include:

Transforming patient experiences

  • there were more than 1.2 billion visits to the NHS website
  • users logged in to digital health and care services using NHS login more than 1.1 billion times
  • there are now more than 30 million users of the NHS App
  • since its launch in June 2021, more than 300 million COVID passes have been generated

Delivering secure and effective services and infrastructure

  • 150 million vaccination events were processed by the National Booking Service
  • NHS Spine reached a record high of 1.8 billion transactions, with a 40% increase in transactions year-on-year
  • we developed an online GP registration service for patients, shifting the process of GP registration from paper to digital for the first time
  • NHS Pathways handled nearly 20 million calls in the year

Supporting frontline staff

  • views of the Summary Care Record increased by 26% to 290,000 per week
  • 50% of ambulance trusts are now accessing the new version of Summary Care Record application
  • digital prescribing rates rose to 90%
  • there were  over 36 million interactions with patient records via Access Record (HTML), with 99% of GP practices in England enabled to share records

Providing data and supporting research

  • NHS DigiTrials helped the NHS-Galleri trial recruit 140,000 participants to trial a new blood test that can detect more than 50 types of cancer before symptoms appear. It was the fastest ever recruitment to a large-scale randomised trial
  • our Data Access Request Service supported 939 requests to use health and social care data and approved 846 data sharing agreements
  • our new Population Health platform identified more than 170,000 patients who could benefit from COVID-19 therapeutic treatments
  • 80% of GP practices accessed our vaccine dashboard, helping increase vaccination uptake across local communities

Read the full report

Download the PDF version

Last edited: 18 November 2022 1:06 pm