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But there are still significant levels of digital exclusion, for example:
people lack the basic digital skills to use the internet effectively
people never go online at all
The Government Digital Service has developed a digital inclusion scale which maps individuals’ digital capability on a scale from 1 to 9, from those who don’t use the internet at all to digital experts.
Some sections of the population are more likely to be digitally excluded than others. These are:
people in lower income groups
people without a job
people in social housing
people with disabilities
people with fewer educational qualifications excluded left school before 16
Digital inclusion initiatives can help users improve their digital skills so that they can use online services. However some people will still need assisted digital support such as:
access through alternative channels (telephone, face to face)
help from others to use online services
As health information and services are increasingly delivered digitally, the ability to use digital technologies is increasingly a form of health literacy. There is good evidence from the World Health Organization that people with lower health literacy have worse health outcomes.