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User support and training

Find guidance, support material and information about GP Collections.

GP Practice manager new starter guidance

We have prepared a icon guidance document for new users of Calculating Quality Reporting Service (CQRS). [183.08KB]

This will provide some background information of the service: how to get started with the system, along with what to do if you are experiencing any troubleshooting issues.


Calculating Quality Reporting System (CQRS)

Training to use CQRS consists of a short online course on the NHS Digital Learning Management System (LMS). You need to register to use the LMS and to access it you need an N3 connection. We have created several  CQRS user guides, detailing how to perform key processes in CQRS. There's a guide to submitting and declaring achievement for payment for each of the Enhanced Services currently available on CQRS.

General Practice Extraction System (GPES)

Advice and user guides are available.

Changes to Manual Data Entry on CQRS

Restrictions on manual data entry have been introduced for 2016/17 services, adding additional controls specifically for automated collections. For full details, please read our icon manual data entry user guide. [300.04KB]


A number of reports are available within CQRS (under the 'Reporting' tab) and offer support in specific areas of CQRS functionality.  icon Find out details of all available reports, and how to access them. [90.52KB]

Have a question about the GP Collections service? Please contact

For CQRS technical support, please contact or call 0800 440 2777.

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