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Data on Written Complaints in the NHS
National statistics- Frequency:
- Yearly
- Geographic Coverage:
- England
- Geographical Granularity:
- Ambulance Trusts, Care Trusts, Clinical Commissioning Groups, Hospital and Community Health Services, Hospital Trusts, Hospital Sites, Independent Sector Health Care Providers, Mental Health Trusts, NHS Trusts, GP practices, Regions, Dental practices
Summary
These data are a count of written complaints made by or on behalf of patients about NHS services in England. They consist of data collections for complaints about NHS Hospital and Community Health Services (secondary care) and complaints about primary care (GP and Dental) services.
Hospital and Community Health Services (HCHS) secondary care complaints are collected via the KO41a collection. From 2015-16 to 2021-22 these data were collected and published for quarterly reporting periods. From 2022-23 these data are collected and published on an annual basis.
Primary care (GP and Dental) complaints are also collected and published annually via the KO41b collection.
Latest statistics
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This publication shows a count of written complaints made by (or on behalf of) patients, received between 1 April 2022 and 31 March 2023 in England. The...
Published: 26 October 2023
Past publications
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This publication shows a count of written complaints made by (or on behalf of) patients, received between 1 April 2021 and 31 March 2022 in England. The...
24 November 2022
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This quarterly publication is a count of written complaints made by or on behalf of patients about NHS Hospital and Community Health Services (HCHS) in...
7 July 2022
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This publication shows a count of written complaints made by (or on behalf of) patients, received between 1 April 2020 and 31 March 2021 in England. The...
17 February 2022
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This quarterly publication is a count of written complaints made by or on behalf of patients about NHS Hospital and Community Health Services (HCHS) in...
17 February 2022
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This quarterly collection is a count of written complaints made by or on behalf of patients about NHS Hospital and Community Health Services (HCHS) in...
8 July 2021
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This quarterly collection is a count of written complaints made by or on behalf of patients about NHS Hospital and Community Health Services (HCHS) in...
14 January 2021
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This quarterly collection is a count of written complaints made by or on behalf of patients about NHS Hospital and Community Health Services (HCHS) in...
26 November 2020
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This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints...
5 March 2020
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This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints...
5 December 2019
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The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England...
5 September 2019
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This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints...
5 September 2019
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This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints...
6 June 2019
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This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints...
7 March 2019
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This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints...
6 December 2018
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This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints...
6 September 2018
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The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England...
6 September 2018
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This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints...
7 June 2018
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14 September 2017
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14 September 2017
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15 September 2016
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15 September 2016
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26 August 2015
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28 August 2014
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29 August 2013
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29 August 2012
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25 August 2011
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25 August 2010
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11 November 2009
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21 August 2008
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15 November 2007
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15 November 2006
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30 November 2005