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Personal Social Services Adult Social Care Survey, England - 2013-14, Final release

Publication date: 09:30 December 09, 2014

Summary

Please note: on 2 April 2015, the council-level annex tables and report tables and charts for this publication were updated with the following changes:
- In the 'Council-level annex tables' file, 'U4 - Outcome 1A' worksheet, the column heading for the margin of error figures has been corrected (cells H9, N9, T9, Z9 and AF9).
- In the 'Report tables and charts' file, 'Chapter 9' worksheet, the base figure in footnote 2 of Figure 9.3 and the base figure in footnote 2 of Table 9.4 have been corrected (cells A125 and A139).
Users are advised to download these revised files to ensure they have the correct data. The HSCIC would like to apologise for any inconvenience caused.

The Personal Social Services Adult Social Care Survey is an annual survey for England that took place for the fourth time in 2013-14. Service users were sent questionnaires, issued by Councils with Adult Social Services Responsibilities, in the period January to March 2014 to seek their opinions over a range of outcome areas.

The survey is designed to cover all service users aged 18 and over in receipt of services funded wholly or in part by Social Services during 2013-14. It seeks to learn more about how effectively services are helping service users to live safely and independently in their own homes, and the impact of services on their quality of life. The survey is also used to populate some of the measures in the Adult Social Care Outcomes Framework.

These statistics provide useful insights into the lives and experiences of the members of our communities who rely on social services. They will be of use not just to people who plan, provide or use services, but also more widely to all those who take an interest in the vital support that social services can provide to some of the most vulnerable in society.

This report supersedes the provisional report published in July 2014. National level information is provided in this report. Data for all authorities in England are provided in the annex tables. The data are also available in CSV format.


Key Facts

  • 29 per cent of respondents reported their quality of life was either so good, it could not be better, or very good (up one percentage point from 2012-13). 31 per cent reported it was good and 30 per cent reported it was alright - both unchanged from the previous year. However, six per cent reported their quality of life was bad (unchanged from 2012-13) and the remaining three per cent reported their quality of life was very bad, or so bad it could not be worse (unchanged from 2012-13).
  • The overall score for the social care-related quality of life (SCRQoL) for England was 19.0 (compared to 18.8 in 2012-13 and 18.7 in 2011-12) out of a maximum possible score of 24. This is a composite measure calculated using a combination of questions which cover eight different outcome domains relating to quality of life.
  • 65 per cent of service users who responded said they were either extremely or very satisfied with the care and support services they receive (up from 64 per cent in 2012-13) and 26 per cent said they were quite satisfied (unchanged from 2012-13). However, six per cent said they were neither satisfied nor dissatisfied, two per cent said they were quite dissatisfied and two per cent said they were extremely or very dissatisfied - each of which are unchanged from 2012-13.
  • 32 per cent reported they had as much control as they want over their daily life (unchanged from 2012-13) and 44 per cent reported they had adequate control (unchanged from 2012-13). 19 per cent reported they had some control but not enough (unchanged from 2012-13) and five per cent reported they had no control (up one percentage point from 2012-13).
  • 44 per cent of respondents said they had as much social contact as they wanted with people they liked (up one percentage point from 2012-13) while 34 per cent had adequate social contact - unchanged from the previous year. However, 16 per cent had some social contact but did not feel it was enough (down one percentage point from 2012-13) and six per cent had little social contact and felt socially isolated, which is unchanged from 2012-13.
  • 73,925 out of a sample of 196,955 recipients of care and social care services responded to the survey, which is a response rate of 38 per cent. Whilst this is down by one percentage point from 2012-13, both the number of respondents and sample size are greater than in 2012-13 (68,770 and 177,915 respectively).

Coverage

Date Range: 01 April 2013 to 31 March 2014
Geographical coverage: England
Geographical granularity: Country, Government Office Regions, Local Authorities, Councils with Social Services Responsibilities, Regions

Have a question? Call us on 0300 303 5678 or contact enquiries@nhsdigital.nhs.uk.

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