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Personal Social Services Adult Social Care Survey, England - 2012-13, Final release

Publication date: 09:30 December 17, 2013


The Personal Social Services Adult Social Care Survey for England is an annual survey that took place for the third time in 2012-13. Service users were sent questionnaires in the period January to March 2013 to seek their opinions over a range of outcome areas.

The survey is designed to cover all service users aged 18 and over in receipt of services funded wholly or in part by Social Services during 2012-13. It seeks to learn more about how effectively services are helping service users to live safely and independently in their own homes, and the impact of services on their quality of life. The survey is also used to populate some of the measures in the Adult Social Care Outcomes Framework.

This report supersedes the provisional and interim reports published earlier in the year.

Please note: on 18 July 2014, the annex tables for this publication were updated with changes to worksheets:

- U2 - Answers by Demographics, in which the counts of respondents for question 2b (total) and question 9a (learning disability) have been corrected (cells AX7 and DL12 respectively).

- U3 - Response Rates by Council, in which results are now displayed to one decimal place and the column heading for the overall response rates makes clear that this is a weighted response rate.

- U4 - Outcome 4A, in which the regional and council-type figures broken down by age have been corrected (cell ranges R165:U169, W165:Y196, and R171:U179).

- U6 - MetRequiredSampleSize, in which the eligible population count and count of completed questionnaires required have been corrected for four councils (rows 59, 115, 128, and 135).

Users are advised to download this revised annex to ensure they have the best available data. The HSCIC would like to apologise for any inconvenience caused.

Key Facts

  • 28 per cent of respondents reported their quality of life was so good, it could not be better, or very good (up 1 percentage point from 2011-12). 31 per cent reported it was good (the same as 2011-12) and 30 per cent reported it was alright; down 1 percentage point from the previous year. However, 6 per cent reported their quality of life was bad (down 1 percentage point from 2011-12), and the remaining 3 per cent reported their quality of their life was very bad or so bad, it could not be worse; the latter being unchanged from 2011-12.
  • The average score for the social care-related quality of life was 18.8 (compared to 18.7 in 2011-12) out of a maximum possible score of 24. This is a composite measure calculated using a combination of questions which cover 8 different outcome domains relating to quality of life.
  • 64 per cent of service users who responded said they were extremely satisfied or very satisfied with the care and support services they receive (up from 63 per cent in 2011-12) and 26 per cent said they were quite satisfied, down 1 percentage point from 2011-12). However, 6 per cent said they were neither satisfied nor dissatisfied, and the remaining 4 per cent said they were dissatisfied; both of these figures are the same as in 2011-12.
  • 32 per cent reported they have as much control as they want over their daily life (up 2 percentage points from 2011-12) and 44 per cent reported they have adequate control (down 1 percentage point from 2011-12). 19 per cent reported they have some control but not enough, and 4 per cent reported they have no control; both these figures have decreased by 1 percentage point from 2011-12.
  • 68,770 out of a sample of 177,915 recipients of care and social care services responded to the survey, which is a response rate of 39 per cent (down 1 percentage point from 2011-12). However, both the number of respondents and sample size are greater than in 2011-12 (65,745 and 164,570 respectively).


Date Range: 01 April 2012 to 31 March 2013
Geographical coverage: England
Geographical granularity: Local Authorities

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