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Community Care Statistics, Social Services Activity, England - 2011-12, Final release

Publication date: 09:30 February 15, 2013


This is a report on the social care activity of Councils with Adult Social Services Responsibilities (CASSRs) in England.  It contains information taken from council administrative systems used to record the process of assessing eligibility to state funded social care and providing services where people are eligible.
It combines data from two sources: the Referrals, Assessments and Packages of Care (RAP) and the Adult Social Care Combined Activity Return (ASC-CAR).  Information presented here is final and relates to England for the period 1 April 2011 to 31 March 2012.  It supersedes the provisional data published on 12 September 2012.

Notice: Incorrect data used to create figure in final 2011-12 Social Care Activity report  - It has come to our attention that incorrect data was used to create Figure 2.18 within the report. This has been updated in version 1.1 of the report.

Key Facts

• The number of contacts from new clients in 2011-12 was 2.1m (down 3 per cent from 2010-11 and up 2 per cent from 2006-07). Of these, 1.0m required a further assessment or commissioning of ongoing service (down 4per cent from 2010-11) while 1.1m were dealt with at the point of contact (down 3 per cent from 2010-11).
• The number of assessments in 2011-12 was 607,000 - down 8 per cent from 2010-11 and down 7 per cent from 2006-07. Of these, 32 per cent were assessed within the first two days of making contact with the CASSR and 68 per cent went on to receive services as a result of their assessment.
• The number of service users with completed reviews in 2011-12 was 1.0m - down 13 per cent from 2010-11 and down 20 per cent from 2006-07.
• The number of people receiving services in 2011-12 was 1.5m (down 7 per cent from 2010-11 and down 18 per cent from 2006-07).  Of these, 1.2m received community based services (down 8 per cent from 2010-11), 213,000 received residential care (which is less than a 1 per cent change from 2010-11) and 86,000 received nursing care (down 1 per cent from 2010-11). Feedback from councils suggests that the fall this year is due to a number of reasons which include providing services outside of a formal assessment process and data cleaning. This will also help to explain the reduction in the number of reviews.
• The number of people receiving self-directed support was 527,000 (an increase from 377,000 in 2010-11).  Of these, 139,000 received a direct payment - up 11 per cent from 2010-11. The number of carers receiving self directed support was 78,000 (up 12 per cent from 2010-11)
• Of those receiving community based services not in the form of direct payments in 2011-12, 517,000 received home care, 431,000 received equipment, 268,000 received professional support, 159,000 received day care, 70,000 received short term residential care (excluding respite care), 60,000 received meals and 107,000 received other services.
• The number of carers receiving services was 363,000 (down 4 per cent from 2010-11 but up 15 from 2006-07). Of these, 48 per cent of carers received a carer specific service and 52 per cent received information only. This compares to an equal 50 per cent split in 2010-11.


Date Range: 01 April 2011 to 31 March 2012
Geographical coverage: England
Geographical granularity: Councils with Social Services Responsibilities

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