We have detected that you are using Internet Explorer to visit this website. Internet Explorer is now being phased out by Microsoft. As a result, NHS Digital no longer supports any version of Internet Explorer for our web-based products, as it involves considerable extra effort and expense, which cannot be justified from public funds. Some features on this site will not work. You should use a modern browser such as Edge, Chrome, Firefox, or Safari. If you have difficulty installing or accessing a different browser, contact your IT support team.
Data on Written Complaints in the NHS - 2005-06
National statistics- Publication Date:
- 15 Nov 2006
- Geographic Coverage:
- England
- Geographical Granularity:
- Ambulance Trusts, Care Trusts, Clinical Commissioning Groups, Hospital and Community Health Services, Hospital Trusts, Hospital Sites, Independent Sector Health Care Providers, Mental Health Trusts, NHS Trusts, GP practices, Regions, Dental practices
- Date Range:
- 01 Apr 1997 to 31 Mar 2006
Summary
The NHS complaints procedure is the national statutorily based mechanism for dealing with patients complaints and all NHS organisations are required to operate the procedure. This survey collects data from all NHS organisations, and captures complaints about NHS Direct and Walk-in Centres. The collection is a complete count of all written complaints made by (or on behalf of) patients received between 1 April 2005 and 31 March 2006.
Highlights
- There were 95,047 written complaints about hospital and community health services in 2005/06 compared with 90,413 the previous year.
- Although the number of written complaints has increased over the year, the percentage of those concluded within 20 working days has remained the same as 2004/05 at 75 per cent.
- There was very little change in the number of written complaints about family health services with 43,349 in 2005/06 compared to 43,407 in 2004/05.
Resources
Last edited: 11 April 2018 4:07 pm